Need a timely response to a technical problem ?

Buy Yourself the assurance

Developer

$199

1 Month
  • 2 support incidents *
  • No emergency support incidents **
  • No weekend coverage
  • 48 hours initial response time
  • 4 business days hotfix response time ****
  • Email support only

Standard

$350

1 Month
  • 5 support incidents *
  • 1 emergency support incident **
  • No weekend coverage
  • 48 hours initial response time
  • 3 business days hotfix response time ****
  • Email and Skype\Phone support only

Enterprise

$850

1 Month
  • Unlimited support incidents *
  • Unlimited emergency support incidents **
  • Weekend coverage ***
  • 24 hours initial response time
  • 2 business days hotfix response time ****
  • All communication channels

* During normal business hours, 9am to 5pm GMT time.

** Outside of normal business hours.

*** Subject to availability.

**** May vary depending on the complexity of the issue.


Please contact us on office@edifabric.com regarding any support question. We also offer the following discounts across all plans:

  • 5% discount if prepaid for 3 months.
  • 10% discount if prepaid for 6 months.

Fine print:

  • A support incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident.
  • Additional calls or e-mails needed to solve an ongoing issue are not considered chargeable.
  • Support requests submitted late on a Friday may not be answered until the following Monday (Unless on the Enterprise plan).
  • Support services are not available until payment clears, regardless of other billing terms.
  • We reserve the right to cancel and refund any support contract.
  • All services are provided on a best-effort basis and do not constitute a legal warranty or guarantee of any kind.
  • Subscriptions can be cancelled at any time without penalty.