Need a timely response to a technical problem ?

Buy Yourself the assurance

Kick-start

Free

Included in the plans
  • Automatically expires after 1 month
  • Unlimited support incidents1
  • 48 hours initial response time
  • 4 business days hotfix response time2
  • Email only

Subscription

$319

Charged monthly
  • Can be canceled at any time
  • 4 support incidents1
  • 24 hours initial response time
  • 2 business days hotfix response time2
  • All communication channels

Ad hoc

$350

One-off payment
  • Automatically expires after 1 month
  • 4 support incidents1
  • 24 hours initial response time
  • 2 business days hotfix response time2
  • All communication channels

1 During normal business hours, 9am to 5pm GMT time.

2 May vary depending on the complexity of the issue.

What am I buying ?

Our experts help you address problems encountered with the development, deployment and management of ediFabric's products in either evaluation\POC phase or in business environments. Each plan gives you direct access to a developer to assist you with any of your questions regarding architecture planning, maintenance, best practices, general usage, issues troubleshooting, performance tuning or else.


Fine print:

  • A support incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident.
  • Additional calls or e-mails needed to solve an ongoing issue are not considered chargeable.
  • All services are provided on a best-effort basis and do not constitute a legal warranty or guarantee of any kind.
  • Subscriptions can be canceled at any time without penalty.
  • All plans are automatically activated from the date of purchase.